Telephone Debt Collection Course

Overview Telephone Debt Collection training-This one day program is specifically designed for debt collection call center agents and credit department staff who deal with customers with outstanding or overdue debts. It introduces a plethora of specific debt collection call best practice and negotiation techniques to help collection staff handle challenging collection conversations more professionally with debtors and customers with overdue payments and collect more overdue debts. Outline of topics Introduction to debt collection Attitude, Skills and Knowledge of a successful debt collector. The 4 different types of debtors Debt collection account fact sheet. The Debt Collection Call Process: A step by step process for a successful debt collection call. Debtor's stalls and objections – Debt disputes.. The mindset of a successful debt collection agent. Debt Collection best practice tips and techniques: The "Close Out" technique About debt collection negotiations Ten telephone debt collection best practice tips and techniques 5th April 2018 Time: 08:00pm to 05:0pm Dare salaam, Tanzania To reserve your Seat Call: 0717 109 362 Email: sales@excel.co.tz